Shipping Updates

Orders are packaged and shipped from Monroe, Ohio. If you are located on the west coast, your order will most likely take longer to receive.  

We cannot ship an order the same day it is placed. Most orders placed by 11 AM E.S.T are picked up within 2 business days.  We are closed on Thursdays and do not process orders.  

Shipping rates...

Our system calculates shipping costs automatically via USPS rates, based on the weight of your order and the location it is being shipped to. Any order over 1lb is automatically shipped Priority Mail and charged accordingly.  

Deliveries and delays ...
Shipping delays are currently possible for all USPS delivery options. USPS Priority mail, First class mail etc.  They may be significantly delayed due to current USPS staffing problems.  No refunds can be issued for packages not delivered when expected. 

Return to Sender ...
If we receive an order back from the post office, we will contact you to confirm your address.  If there is no response within 7 days, we will refund your order, less shipping cost.  Shipping will not be refunded.  

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Shipments Outside of the U.S

My Sensory Tools is not responsible for any duty fees imposed by UPS nor USPS.  Such fees are the responsibility of the purchaser.  This fee cannot be determined at the time of your order nor is it included in shipping cost.  

Return to Sender ...
If we receive an order back from UPS or USPS, you will receive a refund for your order, less any shipping costs.  Shipping is non-refundable.  

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Sales Tax/Tax Exempt Customers

We are required to collect sales tax for personal orders originating in Ohio.

If you are a tax exempt organization, please provide us with a copy of your tax exemption certificate with your first order.

Before your first order, you must also establish a tax exempt account.  Please e-mail to support@mysensorytools.com or call direct at 513-486-6574