Returns 

If for any reason you are not satisfied with your purchase, please text the following to 513.486.6574.  

*Your name
*Your order number
*Pictures of the items received

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned such as sand and putty's.

Additional non-returnable items:
Gift cards or certificates

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable).
*Any item not in its original condition, is damaged or missing parts for reasons not due to our error
*Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 48 hours.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.. If you’ve done all of this and you still have not received your refund yet, please contact us at support@yahoo.com 

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.  Free items are also not refunded, it was free. 

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@mysensorytools.com .  This request is at the discretion of My Sensory Tools.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
Please contact us at 513.486.6574 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Merchandise refunds will be processed within 2 days of your request but credit to your bank account will differ by bank.

Exchanges (if applicable)

Exchanges are not accepted.  Please refer to the return policy above for resolution.support@mysensorytools.com or text/call 513-486-6574.