Products may be returned for up to 14 days after they were received. Returned products must be in brand new, unused condition, and in the original packaging. To obtain the required return authorization information, please call our Customer Care Department at: 513-486-6574. Return shipping expenses are the responsibility of the customer (unless the return is due to defective merchandise or our error). Merchandise credits will be issued for returns under $30.00. Refunds and/or credits for returns are only issued to the original purchaser